Citizens Charter (White Paper)

Part of the debate – in the House of Commons at 3:30 pm on 25th November 1992.

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Photo of Mr John Gunnell Mr John Gunnell , Leeds South and Morley 3:30 pm, 25th November 1992

Does the Minister agree that the panoply of citizens charters is rather short on those which enable members of the public to complain about the effects of Government actions on their lives?

I received a letter from a constituent who runs an organisation called Belle Isle Elderly Winter Aid. It provides much help for the elderly in the area. It was encouraged to put in a detailed bid for work which needed to be done for the elderly through the urban programme. The bid was accepted by the city council as one of the new starts in the urban programme. The organisation wrote to me and asked me to bring to the attention of the Government its concern that the work which it does among the elderly has been short-changed by the decision of the Secretary of State for the Environment to stop new work on the urban programme.

Does the Minister think that there should be some mechanism in the form of a citizens charter to enable those people who have done the work to bring to the Government's attention their anger and concern for the elderly who are their responsibility?