Citizens Charter (White Paper)

Part of the debate – in the House of Commons at 3:30 pm on 25th November 1992.

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Photo of Mr Roy Thomason Mr Roy Thomason , Bromsgrove 3:30 pm, 25th November 1992

Does my right hon. Friend agree that the establishment of arm's-length service providers is an opportunity for the Government to control the quality of services? Such control does not exist for in-house providers. Does he agree that the difference between him and Opposition Members is that he is concerned about the consumer, not the provider of public services?