Citizens Charter (White Paper)

Part of the debate – in the House of Commons at 3:30 pm on 25th November 1992.

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Photo of Mr William Waldegrave Mr William Waldegrave , Bristol West 3:30 pm, 25th November 1992

I give that perhaps five out of 10.

On the substantial point, I believe that the hon. Gentleman now has a standard against which to measure complaints. If the service is not good enough, I think that he has a measurable complaint to make. The hon. Gentleman has obviously read the White Paper closely up to page 25, which reports on the client satisfaction rating of the benefit services in integrated offices, benefit services in non-integrated services and jobcentre services. They all have high levels of satisfaction.