Citizens Charter (White Paper)

Part of the debate – in the House of Commons at 3:30 pm on 25th November 1992.

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Photo of Mr William Waldegrave Mr William Waldegrave , Bristol West 3:30 pm, 25th November 1992

My hon. Friend is entirely right. Having taken money from hard-pressed taxpayers, it must be our duty to ensure that we spend it in such a way as to obtain the right quality and quantity of services, at the right price. That is what market testing is all about. In many cases, as the smaller programme showed, the contracts will be won by the in-house team. Major efficiency gains of up to 25 per cent. have been made. Therefore, the citizen, both as taxpayer and as the user of services, will welcome the policy.