Citizens Charter (White Paper)

Part of the debate – in the House of Commons at 3:30 pm on 25th November 1992.

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Photo of Mr William Waldegrave Mr William Waldegrave , Bristol West 3:30 pm, 25th November 1992

No, the latter technique would not be a satisfactory way of meeting targets and that is not how it will be done. I shall of course look at the hon. Lady's letter to me. I cannot guarantee, nor can the chairman of British Rail, that all British Rail services will remain at exactly the same frequency for the rest of time. It would be foolish of me to commit myself to that.

We should stop knocking British Rail. It is trying to raise standards and is being entirely honest about where it is not meeting proper standards at the moment. Investment in British Rail is at a record level—far greater than when the Labour party was last in power. Services should therefore improve.