Citizens Charter (White Paper)

Part of the debate – in the House of Commons at 3:30 pm on 25th November 1992.

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Photo of Bridget Prentice Bridget Prentice , Lewisham East 3:30 pm, 25th November 1992

I have written to the Secretary of State today on behalf of a constituent who feels that, in the case of British Rail, the citizens charter is a sham. A year ago, there were six trains an hour that could take him to work; now there are three. The citizens charter, he believes, means that British Rail will devise a timetable to suit the trains rather than the trains to suit the timetable, and that people will be unable to get discounts.