Citizens Charter (White Paper)

Part of the debate – in the House of Commons at 3:30 pm on 25th November 1992.

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Photo of Mr William Waldegrave Mr William Waldegrave , Bristol West 3:30 pm, 25th November 1992

I would much rather that there was no requirement for refunds and that all trains ran on time. In the meantime, however, it seems to me that refunds are a good way of signalling to the management of British Rail that services should improve and of bringing some help to people who have been inconvenienced.

The answer to my hon. Friend's second point is, about 90 per cent.