Citizens Charter (White Paper)

Part of the debate – in the House of Commons at 3:30 pm on 25th November 1992.

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Photo of Mr Gyles Brandreth Mr Gyles Brandreth , City of Chester 3:30 pm, 25th November 1992

As the grateful recipient of a refund from British Rail for a severely delayed train, may I congratulate my right hon. Friend on a charter that delivers the goods to one and all, including Members of Parliament? I urge him to continue with the progress that he has already made. Can he say what percentage of the initial charter commitments has been completed before we embark on the second phase?