Citizens Charter (White Paper)

Part of the debate – in the House of Commons at 3:30 pm on 25th November 1992.

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Photo of Mr William Waldegrave Mr William Waldegrave , Bristol West 3:30 pm, 25th November 1992

My hon. Friend is quite right: all the evidence that I have received when meeting the staff of many organisations up and down the country shows that our ideas are very welcome. I acknowledge that we are taking those ideas from the staff of such organisations, and then spreading high standards throughout the public service.

The police are not directly accountable to Ministers as the civil service is, and it is for them to produce their own charters locally. Some police forces have already done so: I am happy to say that my own, the Avon and Somerset force, has produced a very good charter. I was present at its launch.