Citizens Charter (White Paper)

Part of the debate – in the House of Commons at 3:30 pm on 25th November 1992.

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Photo of Mr William Waldegrave Mr William Waldegrave , Bristol West 3:30 pm, 25th November 1992

In my present job and in my previous one I was impressed by the way in which the health service was taking ownership of the patients charter. The best of the public services want to make their services better. In setting the standards, we have sought to find best practice wherever we can—for example, in South Warwickshire —and have then said that such standards should be spread across the service. That is the principle behind the setting of standards in the citizens charter.