Citizens Charter (White Paper)

Part of the debate – in the House of Commons at 3:30 pm on 25th November 1992.

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Photo of Mr Dudley Smith Mr Dudley Smith , Warwick and Leamington 3:30 pm, 25th November 1992

Is my right hon. Friend aware that, despite the Opposition's sour grapes, many people recognise the significant advances that have been made as a result of the charter? Some of those advances have been better than others. Speaking from personal experience—I am sure that my experience can be replicated elsewhere—I know that the South Warwickshire health authority has had a considerable reduction in waiting times. It also has the appreciation of patients and a recognition by the staff that even greater targets will be achieved in the early part of next year.