My hon. Friend is absolutely right. My right hon. Friend was able to visit the police in Kent very recently and see them at first hand. My hon. Friend is right to draw a connection between the charter and better management in public services. The charter is not simply a matter of pious aspirations, as the Opposition seem to think. It is rooted in the whole development of thinking about how to organise great organisations such as the public sector. What we are introducing across the board is management by contract. Management by contract implies management by standards, and management by standards expresses and underpins what has been done through the citizens charter.