Patients Charter

Part of Oral Answers to Questions — Duchy of Lancaster – in the House of Commons at 12:00 am on 23rd November 1992.

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Photo of Mr Andrew Rowe Mr Andrew Rowe , Kent Mid 12:00 am, 23rd November 1992

Will my right hon. Friend confirm my clear impression that the most valuable feature of what the Chancellor of the Duchy of Lancaster has published to date has been that management at all levels have come together to discuss and work out ways in which their services can be made much more responsive to the public and that, for example, recent publication of the charter by the Kent police has been very widely welcomed within Kent and is serving as a model for forces elsewhere?