Citizens Charter

Part of Oral Answers to Questions — Duchy of Lancaster – in the House of Commons at 12:00 am on 23rd November 1992.

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Photo of Mr Geoffrey Dickens Mr Geoffrey Dickens , Littleborough and Saddleworth 12:00 am, 23rd November 1992

Does my right hon. Friend agree that despite the sneers from the Opposition, the citizens charter is extremely popular? It gives people—council tenants, workers and hospital patients—their rights. There are no faceless people on the end of the telephone who will not give their names. This is what the people want and we are giving it to them. That is upsetting the Opposition no end.