Citizens Charter

Part of Oral Answers to Questions — Duchy of Lancaster – in the House of Commons at 12:00 am on 23rd November 1992.

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Photo of Robert Jackson Robert Jackson , Wantage 12:00 am, 23rd November 1992

That is not so. In other European countries there is a keen awareness of the dilemmas—of the need to control public expenditure while meeting rising expectations of quality in public services. Our approach is seen as interesting and innovative in that direction. I draw the hon. Gentleman's attention to the recent campaign in the United States, where Governor Clinton campaigned on the slogan of re-inventing government, involving the use of techniques pioneered in this country.

We in Britain pioneered privatisation around the world; now we are taking the lead around the world in the improvement of public services.