Citizens Charter

Part of Oral Answers to Questions — Duchy of Lancaster – in the House of Commons at 12:00 am on 23rd November 1992.

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Photo of Robert Jackson Robert Jackson , Wantage 12:00 am, 23rd November 1992

I can certainly give my hon. Friend that assurance. One of the problems with the Commission is that it is not a direct provider of services to the public. The charter concept focuses on the direct provision of services to the public. We certainly intend to ensure that the Commission is kept fully abreast of these important developments.