The Government have always accepted that investment constitutes one contribution to the improvement of service. That improvement can be seen on the Chiltern and Northampton lines, and will shortly be seen on the Kent link line. On Wednesday, with several other hon. Members, my right hon. Friend the Secretary of State and I will be helping to launch the Kent link service officially. It is to receive £700 million of investment. As for management effort, the citizens charter has made a difference on Network SouthEast. I agree with what my hon. Friend has said.