Citizens Charter

Part of Oral Answers to Questions — Duchy of Lancaster – in the House of Commons at 12:00 am on 18th May 1992.

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Photo of Mr William Waldegrave Mr William Waldegrave , Bristol West 12:00 am, 18th May 1992

Some of the improvements that have been made by the Benefits Agency and others have been welcomed on both sides of the House. However, the hon. Gentleman is right. The service provided to people when, in many cases, they are at their most vulnerable must be both friendly and courteous and give them the full information that they need.