Citizens Charter

Part of Oral Answers to Questions — Duchy of Lancaster – in the House of Commons at 12:00 am on 18th May 1992.

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Photo of Mr William Waldegrave Mr William Waldegrave , Bristol West 12:00 am, 18th May 1992

My right hon. Friend's point is right. It is right to specify targets openly. Where they are found to be inadequate, that is only the first stage. One then has to improve them. This open and measurable approach is designed not just for the production of charters but for the provision of better services: to provide motivation both for the public and for the management of the services concerned to drive up standards.