Citizens Charter

Part of Oral Answers to Questions — Duchy of Lancaster – in the House of Commons at 12:00 am on 18th May 1992.

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Photo of Mr Paul Channon Mr Paul Channon , Southend West 12:00 am, 18th May 1992

I warmly welcome my right hon. Friend to his new duties. While he is carrying out his duty to increase standards of public service, will he take great care to talk to the chairmen of the nationalised industries and his Government colleagues in order to ensure that such ridiculous anomalies as, for example, are to be found in British Rail's charter—whereby some lines, including that to Southend, are treated far worse than others—are made a target for the Government and removed over the next few years?