Citizens Charter

Part of Oral Answers to Questions — Duchy of Lancaster – in the House of Commons at 12:00 am on 18th May 1992.

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Photo of Mr William Waldegrave Mr William Waldegrave , Bristol West 12:00 am, 18th May 1992

I can confirm that. As the hon. Member for York (Mr. Bayley) pointed out, it is right for failings to be identified where they occur, but it is also right for outstandingly good performance to be recognised and rewarded. That principle will lie behind the charter mark.