York Citizens Charter

Part of Oral Answers to Questions — Duchy of Lancaster – in the House of Commons at 12:00 am on 18th May 1992.

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Photo of Robert Jackson Robert Jackson , Wantage 12:00 am, 18th May 1992

The fact is that, so far, the Labour party has been somewhat ambivalent about the citizens charter. I am happy to welcome the claim to priority of invention made by York's Labour council as a token that Labour is prepared to work with us to advance the principles of the citizens charter.

As I said, I have looked at the York citizens charter. It constitutes a worthy statement of good intentions, but it does not go far enough. The essence of the citizens charter approach that the Government are espousing is that there should be clearly specified targets—there are not many in the York charter—that there should be measures of performance against those targets; that there should be procedures for monitoring performance; and that there should be effective machinery for complaint and redress. All that is present in the Government's approach, although it is in embryo form and needs to be strengthened.