York Citizens Charter

Part of Oral Answers to Questions — Duchy of Lancaster – in the House of Commons at 12:00 am on 18th May 1992.

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Photo of Hugh Bayley Hugh Bayley , City of York 12:00 am, 18th May 1992

Is the Minister aware that York city council was the first public authority in the country to introduce a citizens charter? Each year, when it publishes its charter—it has just published its fourth—it reports on the degree to which it met the standards laid down in the charter. Last year, it achieved a 93 per cent. success rate. The charter also spells out the action that the council intends to take when it has failed to meet those standards.

Will the Minister take a leaf out of York's book, and do the same when the Government republish their citizens charter? Will that charter state where there has been success and where there has been failure and specify the action that the Government will take to ensure that any failure will be put right?