Electricity Disconnections

Part of Oral Answers to Questions — Energy – in the House of Commons at 12:00 am on 24 February 1992.

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Photo of David Heathcoat-Amory David Heathcoat-Amory , Wells 12:00, 24 February 1992

The installation of pre-payment meters is one reason why the number of disconnections has fallen, but more important is the fact that the regional electricity companies, under the terms of their licence, have to approve a code of conduct with the Office of Electricity Regulation and must offer customers who are in genuine difficulties a payment plan so that debt can be paid off over a period. If customers agree a payment plan, they will not he disconnected. That is a very much better arrangement than that which pertained more than 10 years ago, when a state-controlled monopoly was only too ready to disconnect customers without agreeing such arrangements.