Part of Oral Answers to Questions — Social Security – in the House of Commons at 12:00 am on 3 February 1992.
In attempting to ensure that people are made aware of the DLA, which is something that we all want, will the Minister ensure that there is effective and efficient management? Although I realise that he cannot know of a particular incident that has been drawn to my attention today, is he aware that information has been sent to deceased claimants, thus causing a great deal of distress to the families concerned? If that was an isolated incident I am sure that the Minister will join me in apologising for it, but will he look at distribution methods to ensure that such incidents do not happen on any scale?