Part of Oral Answers to Questions — Prime Minister – in the House of Commons at 12:00 am on 14th May 1991.

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Photo of Mr John Major Mr John Major , Huntingdon 12:00 am, 14th May 1991

As the hon. Gentleman knows, matters of that sort are dealt with in the first instance by the health authority, and I think it is better that they should be. What I can tell the hon. Gentleman about the citizens' charter—an idea that I first began to consider and to speak publicly about in 1987—is that it will provide far greater redress for the citizen than ever before.