"Working for Patients"

Part of Oral Answers to Questions — Health – in the House of Commons at 12:00 am on 21st February 1989.

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Photo of Kenneth Clarke Kenneth Clarke The Secretary of State for Health 12:00 am, 21st February 1989

I regard it as a bargain at the price when one considers that we were explaining complicated proposals to a service that employs more than 1 million people and consumes £26 billion of taxpayers' money each year. In the past, the Health Service has not communicated well with its staff and, at times, has been reminiscent of the worst features of the car industry in the 1960s and 1970s, by its complete failure to communicate with its own staff. We embarked on a modest attempt to explain to people the implications of our proposals for their careers and their patients. The costs, incidentally, include things such as the popular leaflet and short communications pack, which I know that many in the House are using, let alone people outside.