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Personal Communication

Part of Oral Answers to Questions — Civil Service – in the House of Commons at 12:00 am on 15th February 1988.

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Photo of Mr Richard Luce Mr Richard Luce , Shoreham 12:00 am, 15th February 1988

My right hon. Friend is right. There is no doubt about the importance of customer care and the relationship between the Civil Service and the public, especially when one considers the number of Government Departments providing services direct to the public. Individual Departments, such as the DTI, now run several courses which are designed to give special attention to training on customer care.