Personal Independence Payment

Work and Pensions written question – answered at on 5 September 2014.

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Photo of Katy Clark Katy Clark Labour, North Ayrshire and Arran

To ask the Secretary of State for Work and Pensions what assessment he has made of the comparative performance of Capita and Atos in conducting personal independence payment assessments.

Photo of Mark Harper Mark Harper Minister of State (Department for Work and Pensions) (Disabled People)

The Department's contracts with Atos Healthcare and Capita for the delivery of assessments for personal independence payment include a full set of service level agreements setting out the Department's expectations for service delivery, including quality of assessments and the number of days to provide advice to the Department. We are closely monitoring their progress and are taking action to drive up performance where this does not meet the required standards.

We are aware that, in many cases, it is taking longer than we would like for claimants to have their assessments with Capita and Atos Healthcare. To ensure they deliver we are working closely with our suppliers to speed up the process for claimants.

By the autumn, we expect no one to be waiting for an assessment for longer than 26 weeks and by the end of the year, we expect no one will be waiting longer than 16 weeks.

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