Telecommunications

Culture Media and Sport written question – answered at on 7 April 2014.

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Photo of Guy Opperman Guy Opperman Conservative, Hexham

To ask the Secretary of State for Culture, Media and Sport what steps she has taken to make it easier for people to switch between telephone and broadband suppliers.

Photo of Ed Vaizey Ed Vaizey The Parliamentary Under-Secretary of State for Culture, Media and Sport

Research by Ofcom shows that at present switching telephone and broadband suppliers usually goes smoothly for consumers, but we are in favour of it being as simple as possible. I recognise that switching processes work better for consumers when only one call needs to be made, to the company the consumer wishes to switch to, for the switch to happen and there is no need for consumers to contact their existing provider (so called ‘gaining-provider led' switching-GPL). Working with Ofcom, we will do everything we canto move towards a system of GPL switching across the board.

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