Work and Pensions written question – answered at on 9 January 2013.
To ask the Secretary of State for Work and Pensions what proportion of claims for benefits are paid out (a) within 16 days following receipt of the claim and (b) after 16 days following receipt of the claim.
The latest information available is for April to November 2012 and is outlined in the following table.
For JSA and ESA we can give the percentage of claims cleared within 16 days.
For income support, data are not collected at 16 days. The nearest available measure is percentage of claims cleared within 13 days.
Benefit | April to November 2012 (Percentage) |
JSA Claims percentage cleared in 16 days | 85.7 |
ESA Claims percentage cleared in 16 days | 82.6 |
IS Claims percentage cleared in 13 days | 89.8 |
Source: MISP |
Clearance times reflect the end point at which claims are cleared and notification issued to customer. This may not be the date of first payment in every case (for example a claim may be cleared before the first payment is due or customers may not be entitled to benefit payments, e.g. JSA credits only customers).
The date of payment is not collated centrally and could be provided only at disproportionate costs.
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