Telephone Services

Home Department written question – answered on 11th June 2012.

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Photo of John Spellar John Spellar Member, Administration Committee, Shadow Minister (Foreign and Commonwealth Affairs) 11th June 2012

To ask the Secretary of State for the Home Department how many call centres provide services for her Department and the bodies for which she is responsible; and how many such call centres are based abroad.

Photo of Damian Green Damian Green The Minister for Immigration 11th June 2012

The number of external public call centres providing services on behalf of the Home Office, its executive agencies and its non-departmental public bodies to the public is 51.

Of the 51 external public call centres, 38 are based abroad (and these all provide visa application services on behalf of the UK Border Agency for specific geographic locations).

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