Complaints
Energy and Climate Change
Gareth Thomas (Harrow West, Labour)
To ask the Secretary of State for Energy and Climate Change how many complaints about the work of his Department and each of its non-departmental public bodies were received in (a) 2010-11 and (b) 2011-12; and if he will make a statement.
Gregory Barker (Minister of State (Climate Change), Energy and Climate Change; Bexhill and Battle, Conservative)
The Secretary of State for Energy and Climate Change, Mr Davey, can advise that DECC has received one official complaint about a civil servant in 2010-11.
We have also received:
One complaint about the Boiler Scrappage Scheme in 2010-11; and
1,061 complaints relating to Warm Front in 2010-11 and 1,267 in 2011-12. These include both phone calls and those in writing, 26 of these cases were escalated through DECC's internal appeal process.
Our NDPB's have reported the following complaints:
The Nuclear Decommissioning Authority (NDA) received 4 complaints in 2010-11 (three of these from the same person) and four complaints in 2011-12. The Coal Authority have received seven complaints in 2010-11 and eight complaints in 2011-12.