Business, Innovation and Skills
Gareth Thomas (Harrow West, Labour)
To ask the Secretary of State for Business, Innovation and Skills what recent estimate he has made of the number of problems for consumers arising from faulty goods and services purchased within the last 12 months; what assessment he has made of the total consumer detriment arising from faulty goods and services; and if he will make a statement.
Norman Lamb (The Parliamentary Under-Secretary of State for Business, Innovation and Skills; North Norfolk, Liberal Democrat)
Consumer detriment is particularly difficult to define and measure. However, in 2008 the Office of Fair Trading (OFT) estimated that one type of detriment—that suffered by consumers post-transaction—amounted to £6.6 billion per annum arising out of an estimated 26.5 million cases of consumer mistreatment.