Energy: Billing
Energy and Climate Change
John Stanley (Tonbridge and Malling, Conservative)
To ask the Secretary of State for Energy and Climate Change what steps he plans to take to oblige energy companies to give domestic customers the option of paying their bills by post.
Charles Hendry (Minister of State (Renewable Energy), Energy and Climate Change; Wealden, Conservative)
Ofgem is responsible for the rules governing payment methods. Although suppliers are obliged under the terms of the supply licence to offer a wide range of methods for their customers to pay, only payment by cash and in advance through a prepayment meters are the only compulsory methods they are required to offer. All other payment methods, including paying by post, are a commercial decision for the company itself.