Energy: Billing
Energy and Climate Change

Photo of Sir John Stanley

Sir John Stanley (Tonbridge and Malling, Conservative)

To ask the Secretary of State for Energy and Climate Change what steps he plans to take to oblige energy companies to give domestic customers the option of paying their bills by post.

Photo of Charles Hendry

Charles Hendry (The Minister of State, Department of Energy and Climate Change; Wealden, Conservative)

Ofgem is responsible for the rules governing payment methods. Although suppliers are obliged under the terms of the supply licence to offer a wide range of methods for their customers to pay, only payment by cash and in advance through a prepayment meters are the only compulsory methods they are required to offer. All other payment methods, including paying by post, are a commercial decision for the company itself.


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