Bus Services: Complaints
Bridget Phillipson (Houghton and Sunderland South, Labour)
To ask the Secretary of State for Transport how many service complaints the Transport Commission has received about bus and coach operators in Vehicle and Operator Services Agency area 3, including (a) Go North East, (b) Stagecoach Cumbria, (c) Stagecoach North East, (d) Snaiths Coaches, (e) Scarlet Band Motor Services, (f) Redby Travel, (g) Kingsley Coaches, (h) Henry Cooper, (i) First Choice Travel, (j) Classic Coaches, (k) Arriva North East and (l) A-line Coaches in each of the last five years.
Michael Penning (Hemel Hempstead, Conservative)
The number of complaints held on operators is not available as the data are commercially in-confidence. Complaints are not recorded by area so to find out the total number for area 3 would invoke disproportionate cost.