Bus Services: Complaints

Transport written question – answered on 1st February 2012.

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Photo of Bridget Phillipson Bridget Phillipson Labour, Houghton and Sunderland South

To ask the Secretary of State for Transport how many service complaints the Transport Commission has received about bus and coach operators in Vehicle and Operator Services Agency area 3, including (a) Go North East, (b) Stagecoach Cumbria, (c) Stagecoach North East, (d) Snaiths Coaches, (e) Scarlet Band Motor Services, (f) Redby Travel, (g) Kingsley Coaches, (h) Henry Cooper, (i) First Choice Travel, (j) Classic Coaches, (k) Arriva North East and (l) A-line Coaches in each of the last five years.

Photo of Mike Penning Mike Penning The Parliamentary Under-Secretary of State for Transport

The number of complaints held on operators is not available as the data are commercially in-confidence. Complaints are not recorded by area so to find out the total number for area 3 would invoke disproportionate cost.

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