Government Departments: Wheelchair Access
House of Lords
Lord Freud (Conservative)
The medical services contract is delivered from over 140 assessment sites, the majority of which are co-located with DWP or other government buildings. There are 28 sites which are not located on the ground floor, where customers, particularly those with mobility issues, cannot be assessed as emergency building evacuation procedures prevent the use of lifts.
Appointment letters request that customers with restricted mobility, who are unable to use stairs, contact Atos Healthcare prior to the assessment when they are offered the option of a domiciliary visit by an Atos Healthcare healthcare professional or are redirected to a site with ground floor facilities.