Transport written question – answered at on 25 January 2010.
To ask the Minister of State, Department for Transport if he will direct train operating companies to offer discounts on season tickets for commuters affected by reduced services in severe weather conditions.
Passengers' entitlement to compensation is set out in Passenger's Charters, which we require each Train Operating Company (TOC) to have as part of its franchise. Where TOCs have introduced emergency timetables, including service reductions, as has been the case with many TOCs during the recent severe weather, compensation entitlements are based on the emergency timetable. TOCs may choose to go beyond these entitlements at their discretion.
Yes1 person thinks so
No3 people think not
Would you like to ask a question like this yourself? Use our Freedom of Information site.