Departmental Telephone Services
Environment Food and Rural Affairs
Written answers and statements, 3 November 2009
Mark Oaten (Winchester, Liberal Democrat)
To ask the Secretary of State for Environment, Food and Rural Affairs if he will consider the merits of securing accreditation of his Department's helplines to the Helplines Association's quality standard; and if he will make a statement.
Dan Norris (Parliamentary Under-Secretary, Department for Environment, Food and Rural Affairs; Wansdyke, Labour)
DEFRA's Helpline is currently accredited to ISO 9001. Additional and future renewal accreditations will take account of the full range of quality standards relevant to its operation.