Departmental Telephone Services
Work and Pensions
Written answers and statements, 3 November 2009
Annette Brooke (Mid Dorset & North Poole, Liberal Democrat)
To ask the Secretary of State for Work and Pensions what representations she has received on changing the charging arrangements for helplines operated by her Department and its agencies to allow mobile telephone users to contact such helplines without incurring additional costs; and if she will make a statement.
Jim Knight (Minister of State (the South West), Regional Affairs; South Dorset, Labour)
holding answer
Over the course of the year, representations have been received from other Members of Parliament, on similar issues, such as the cost of 0845 numbers to customers using mobile phones to contact the Department for Work and Pensions. All of these have been answered fully and are available on record.
Additionally, DWP's Permanent Secretary was asked to comment on the CAB publication, "Hung Up—The Cost of Contacting Government from a Mobile Phone" A response was provided as requested.