Departmental Telephone Services
Communities and Local Government
Written answers and statements, 3 November 2009
Mark Oaten (Winchester, Liberal Democrat)
To ask the Secretary of State for Communities and Local Government how many help lines his Department operates; and how much his Department and its predecessor have received from the operation of such help lines in each of the last three years.
Barbara Follett (Minister of State (the East of England), Regional Affairs; Stevenage, Labour)
The Department for Communities and Local Government do not have a specific helpline. However, it does have a public inquiry line which is a contracted non-automated service. Calls to this line are charged at national rates and no income is derived by the Department from these calls.