Departmental Telephone Services
Energy and Climate Change
Written answers and statements, 2 November 2009
Mark Oaten (Winchester, Liberal Democrat)
To ask the Secretary of State for Energy and Climate Change if he will consider the merits of securing accreditation of his Department's helplines to the Helplines Association's quality standard; and if he will make a statement.
Joan Ruddock (Minister of State, Department of Energy and Climate Change; Lewisham, Deptford, Labour)
BIS and DEFRA public phone lines currently cover public inquiries on DECC's remit.
Where appropriate, and dependent on the purpose of the telephone service being offered, DECC would look to seek accreditation.
THA may be an appropriate accreditation.