Photo of Hywel Williams

Hywel Williams (Spokesperson (Education and Skills; Health; International Development; Treasury; Work and Pensions); Caernarfon, Plaid Cymru)

To ask the Chancellor of the Exchequer what targets his Department sets for quality of service at HM Revenue and Customs offices in Wales; and what recent assessment he has made of performance against those targets for each office.

Photo of Dawn Primarolo

Dawn Primarolo (Paymaster General, HM Treasury; Bristol South, Labour)

holding answer 12 December 2006

HM Revenue and Customs (HMRC) sets national quality of service targets that apply equally to offices in Wales. HMRC's combined Annual Report 2005-06 and Autumn Performance Report 2006 (cm6983) sets out the latest assessment of progress. The report was presented to Parliament on 19 December 2006. A downloadable copy is available in portable document format (pdf) from the HMRC website at:


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