HMRC Call Centres

Treasury written question – answered on 31st October 2006.

Alert me about debates like this

Photo of John Hemming John Hemming Member, Procedure Committee, Member, Regulatory Reform Committee 31st October 2006

To ask the Chancellor of the Exchequer whether HM Revenue and Customs has implemented the informative message to stop silent calls in its call centres.

Photo of Dawn Primarolo Dawn Primarolo Paymaster General (HM Treasury) 31st October 2006

holding answer 30 October 2006

HM Revenue and Customs is currently undertaking work to upgrade the outgoing telephony systems in its contact centres and expects to have the technical ability to play such recorded messages fully in place from March 2007. In the interim, arrangements are in place to ensure that the contact centre telephone number is always displayed therefore anyone missing a call would have the option of calling the number back.

Does this answer the above question?

Yes2 people think so

No0 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.

Annotations

No annotations

Sign in or join to post a public annotation.