National Blood Service
John Hemming (Birmingham, Yardley, Liberal Democrat)
To ask the Secretary of State for Health pursuant to the answer of 4 April 2006 to question 59146 on the National Blood Service, what estimate the National Blood Service has made of the number of calls made from call centres in her Department in 2004–05 using predictive dialling; and how many such calls resulted in silent calls.
Caroline Flint (Parliamentary Under-Secretary (Health), Department of Health; Don Valley, Labour)
The NBS made 1,467,382 calls between