Predictive Diallers

Health written question – answered on 30th January 2006.

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Photo of John Hemming John Hemming Liberal Democrat, Birmingham, Yardley

To ask the Secretary of State for Health how many calls were made from call centres in her Department in 2004–05 using predictive diallers; how many such calls resulted in contact being made with the recipient without a Government agent available to talk to them; and what assessment she has made of the likely impact of Ofcom's policy on silent calls on the use of predictive diallers in departmental call centres.

Photo of Jane Kennedy Jane Kennedy Minister of State (Quality and Patient Safety), Department of Health

The Department has a single call centre, part of a customer service directorate. This centre does not use predictive dialling.

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