Predictive Diallers

Northern Ireland written question – answered on 23rd January 2006.

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Photo of John Hemming John Hemming Liberal Democrat, Birmingham, Yardley 23rd January 2006

To ask the Secretary of State for Northern Ireland how many calls were made from call centres in his Department in 2004–05 using predictive diallers; how many such calls resulted in contact being made with the recipient without a Government agent available to talk to them; and what assessment he has made of the likely impact of Ofcom's policy on silent calls on the use of predictive diallers in departmental call centres.

Photo of David Hanson David Hanson The Minister of State, Northern Ireland Office, Minister of State, Northern Ireland Office 23rd January 2006

No call centres were run by the Northern Ireland Office.

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