Predictive Diallers

Trade and Industry written question – answered on 19th January 2006.

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Photo of John Hemming John Hemming Liberal Democrat, Birmingham, Yardley 19th January 2006

To ask the Secretary of State for Trade and Industry how many calls were made from call centres in his Department in 2004–05 using predictive diallers; how many such calls resulted in contact being made with the recipient without a Government agent available to talk to them; and what assessment he has made of the likely impact of Ofcom's policy on silent calls on the use of predictive diallers in departmental call centres.

Photo of Alun Michael Alun Michael Minister of State (State (Industry and the Regions)), Department of Trade and Industry 19th January 2006

The Department of Trade and Industry does not use predictive dialling in any of its call centres.

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