Predictive Diallers

Home Department written question – answered on 20th December 2005.

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Photo of John Hemming John Hemming Member, Regulatory Reform Committee 20th December 2005

To ask the Secretary of State for the Home Department how many calls were made from call centres in his Department in 2004–05 using predictive diallers; how many such calls resulted in contact being made with the recipient without a Government agent available to talk to them; and what assessment he has made of the likely impact of Ofcom's policy on silent calls on the use of predictive diallers in departmental call centres.

Photo of Charles Clarke Charles Clarke Home Secretary 20th December 2005

None; the Department does not utilise predictive diallers in its call centres.

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