Predictive Diallers
Transport
John Hemming (Birmingham, Yardley, Liberal Democrat)
To ask the Secretary of State for Transport how many calls were made from call centres in his Department in 2004–05 using predictive diallers; how many such calls resulted in contact being made with the recipient without a Government agent available to talk to them; and what assessment he has made of the likely impact of Ofcom's policy on silent calls on the use of predictive diallers in departmental call centres.
Karen Buck (Parliamentary Under-Secretary, Department for Transport; Regent's Park and Kensington North, Labour)
The Department for Transport does not use predictive diallers when making calls to members of the public.